Privacy Policy

1. Who we are

Bearse Farm is operated by the owners of Bearse Farm, St Briavels, Gloucestershire, GL15 6QU ("we", "us", "our"). We are the data controller for the personal information collected through this website and through our booking and enquiry systems.

If you have any questions about this policy, please contact us:

• Email: bearsefarm@gmail.com
• Phone: 07881 628748
• Address: Bearse Farm, St Briavels, Gloucestershire, GL15 6QU

2. What information we collect

We may collect the following types of personal information:

• Contact details – name, email address, phone number and postal address when you contact us or make a booking.
• Booking information – details of your hire sessions, group sizes and any special requirements.
• Enquiry details – information you provide when submitting an enquiry form or emailing us directly.
• Usage data – basic technical information such as your browser type and pages visited, collected automatically when you use our website.

We do not collect sensitive personal data (such as health, financial or payment card information) directly through this website. Online payments are handled securely by our third-party booking platform.

3. How we use your information

We use your personal information to:

• Process and manage your bookings for arena hire, field hire, livery, caravan pitches and educational visits.
• Respond to your enquiries and provide customer support.
• Send you booking confirmations and relevant updates about your booking.
• Comply with any legal or regulatory obligations.
• Improve our website and services.

We will not use your personal information for unrelated marketing without your explicit consent.

4. Legal basis for processing

We process your personal information under the following legal bases:

• Contract – to fulfil a booking or agreement you have entered into with us.
• Legitimate interests – to respond to enquiries and manage our day-to-day business activities.
• Legal obligation – where we are required to process data to comply with the law.
• Consent – where you have given us clear consent, for example to send marketing communications.

5. Sharing your information

We do not sell your personal information. We may share it with:

• Our booking platform providers (e.g. Hall Booking Online, Anytime Booking) solely to process and manage your reservations.
• Professional advisers such as accountants or legal advisers where required.
• Authorities if required to do so by law.

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

6. How long we keep your data

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are typically retained for up to 6 years for accounting and legal purposes.

7. Cookies

Our website may use cookies and similar technologies to help it function and to understand how it is used. These may include essential cookies required for the site to operate, and analytics cookies. You can control cookie settings through your browser. We do not currently use any advertising or tracking cookies.

8. Your rights

Under UK data protection law (UK GDPR) you have the right to:

• Access – request a copy of the personal information we hold about you.
• Correction – ask us to correct inaccurate or incomplete information.
• Erasure – ask us to delete your personal information where there is no good reason to continue holding it.
• Restriction – ask us to restrict how we process your data in certain circumstances.
• Portability – receive your data in a structured, commonly used format.
• Objection – object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at bearsefarm@gmail.com. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS and we limit access to personal data to those who need it to do their job.

10. Links to other websites

Our website may contain links to third-party websites (such as our booking platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies directly.

11. Changes to this policy

We may update this privacy policy from time to time. The most current version will always be available on this page with the date at the top. Where changes are significant, we will make this clear on our website.